Terms & Conditions

GENERAL CONDITIONS

HOPACK means HSN International Pty Ltd, Trading As HOPACK
The use of HOPACK website includes HOPACK official website and launched online store website or set at online market place platform.

In the context of this website, “we”, “our” and “us” means HOPACK and “you” and “your” means you, the user or customer of this website.

The use of the term “product” and “item” includes the plural “products” and “items” Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

If you do not agree to the Terms and Conditions and the Contract of Sale and our Privacy Policy do not use this website.

We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. Use of this website is on an “as is” basis and is entirely at your risk.

AGE RESTRICTIONS

You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under 18.

By placing an order with us through this website you acknowledge that you are over eighteen (18) years of age.

Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.

PRODUCT DESCRIPTIONS

We strive to ensure that our products are described as accurately as possible on our website; however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour or that any given image will reflect or portray the full design or options relating to that product.

PRODUCT ORDERS

We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
All prices are in Australian Dollars (AUD) and are inclusive of 10% GST (Goods and Services Tax).Packaging and postage is an additional charge, calculated at time of purchase. Flat rate postage or free postage if applicable are stated or advised at time of your order.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and payment. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Full payment is required before shipping and delivery when ordering. Payment must be made within 3 day from the time of your ordered. As soon as payment confirmed, product/ item will be arranged for shipping and delivery within 24HR during the business day and hours.

Our acceptable payment methods is set out on the order page of website
Title in the goods passes to you when we have received full payment.

ONLINE CREDIT CARD PAYMENTS

Hopack accepts the following payment methods:

Mastercard | Visa | Paypal

Direct fund transfer

When you complete the online payment process, funds will be deducted from your credit card or selected account, as a result the transaction may take 1-3 days in updating your payment in Hopack’s records.

Credit card payments are handled by ANZ eGate in Bank Hosted mode:

Your credit card details are protected because customers are re-directed to a secure page hosted ne ANZ eGate to enter their card details.

Credit card numbers are protected with high level of encryption by the processing Bank and Hopack does not retain or hold your credit card details in our records.

Confirmation:

If successful, the ANZ Bank will confirm that your payment was completed.

If unsuccessful, the ANZ Bank will advise that your payment has failed. Hopack will not be advised why a payment has failed, therefore, you should contact your credit card provider for details.If your payment fails, please use one of the other payment methods described on your invoice.

Until payment is cleared, no orders will be dispatched, and in the event that payment does not clear, the order is cancelled.

DELIVERY / SHIPPING

Shipping / Delivery methods for ordered product/s are as set out on our shipping information page of website.

We take no responsibility for product in transit. All risk of loss or damage to the goods passes to you when we despatch the goods.

PRODUCT RETURNS

We undertake to refund or exchange any product delivered to you that is faulty or wrong product. Should you wish to return a faulty or wrong product, you MUST return it to us within twenty one (21) days of purchase. The product must be returned in original condition. Once confirmed the product costs including postage charges will be reimbursed for Faulty goods or Wrong product sent only, and only product costs is refundable for incorrect order by customer.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse you the amount initially debited for the purchase including packaging and postage charges as mentioned above.

SITE ACCESS

When you visit our website, we give you a limited licence to access and use our information for personal use.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

HYPERLINKS

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by, any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

You may link our website with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

INTELLECTUAL PROPERTY RIGHTS

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trademarks, brands and logos generally identified either with the symbols ™ or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Any comment, feedback, idea or suggestion (called Comments) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

LIMITATION OF LIABILITY

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.

INDEMNITY

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

FORCE MAJEURE

If a Force Majeure event causing delay continues for more than thirty (30) days, we may terminate this Agreement by giving at least seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

JURISDICTION

These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

PRIVACY

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.